Support

Best Information To Include

• Your device model and iOS or iPadOS version.
• Whether you are using the app as a parent or a child account.
• A short description of what happened and what you expected to happen.
• Whether the issue involves sign-in, an invite link, iCloud sync, notifications, or account deletion.

Common Help Topics

• Sign in with Apple is required to create or join a household.
• If an invite opens in the browser, return to the app and paste the invite link or code manually.
• If iCloud sync looks stale, confirm the device is signed into iCloud and try reopening the app.
• If a child needs to rejoin after deletion or revocation, a parent should send a fresh invite.

Account Deletion

Account deletion is available inside the app settings. Parents and child-linked accounts can remove their account directly from the app without contacting support.